FAQ
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Photo by: Moniek van Gils

FREQUENTLY ASKED QUESTIONS

Are rushed orders possible?

Yes at additional cost.  Please get in touch before you place an order.

What Payment method is available?

Paypal and credit cards are currently available option for payment.

What is the processing time for a wedding headpiece from Berkiva Collection?

Usually takes between 2 to 4 weeks for Berkiva collection designs. This excludes shipping time.

What is the processing time for a custom made/ bespoke design?

It really varies but in general between 6 to 10 weeks.

For more information on custom designs, please refer to Bespoke page.

What are the shipping time frames?

The Netherlands – within 3 business days

European Union – within 15 business days

Rest of the world – within 25 business days

Do you accept returns or exchanges?

Berkiva desings aims to deliver exceptional quality of the designs requested and exceed your expectations. Returns or exchanges are not possible. All sales are final and refunds will not be possible even in the case of a product being sent back to us.

Can I place a wholesale order?

Yes, please get in touch here.

More questions?

If you have not found the answer to your question, please refer to the policies page or contact me directly via email.