With below policy we aim to clarify what data we collect from you as our customer, how we use it and protect it and who we share it with given our business set up and the legal obligations imposed by government bodies. We also share our data retention policy as well as your privacy legal rights
Collection of Your Personal Data
Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We receive various type of data about you which can be classified in the following categories: Personal Identity Data which includes first and last name. If you interact with us via any social media channel, this may include your social media user name. Contact Data which includes billing address, delivery address, email address and telephone numbers. Transaction Data which includes details about payments from you and other details of products and services you have purchased from Berkiva Designs, Technical Data includes internet protocol (IP) address, your browser type, time zone And Tracking Data which includes information we or others collect about you from cookies.
We collect this information when we have direct contact with you such as you making enquires and requests sent to us, order a product or service from us or engage with us on social media. We may also receive personal data about you via third parties sources such as Etsy or Google Analytics.
Usage of Your Personal Data
We use your personal information(such as Personal Identity Data, Contact Data) when we need to perform our services directly assigned by you. This includes corresponding directly with you and sending you the purchased product or service. We do not aim to use your information in any target marketing tasks or events.
We would use your personal data in case of legal or regulatory obligation such as keeping records of our sales for tax compliance.
We also use your technical and tracking data (explained above) on our website to solely better the performance of our services to you.
Disclosure of Your Personal Data
We may disclose your personal data if we are required by law to do so or if you violate our Terms And Conditions
We use third party payment processor PayPal to process payments made for products or services on our Word Press website. All online payments are conducted in accordance with Payment Card Industry (PCI) data security standards and your billing information is encrypted before being communicated to them. Your credit card details are communicated directly from your browser to these payment processors meaning we do not see your payment information. PayPal has taken appropriate measures to protect your personal data which you can read at their website.
We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Legally we are obliged to keep basic information for our customer for tax purposes for at least four years after your last transaction with us.
Your Legal Rights
If you are in the European Union then GDPR applies to you and this means you have the following rights about your personal data:
- The right to rectification – that’s a right to make us correct personal data about you that may be incomplete or inaccurate;
- The right to restrict processing – that’s a right for you in certain circumstances to ask us to suspend processing personal data;
- The right to object – that’s a right for you to object to us processing your personal data
- The right to data portability – that’s a right for you to ask us for a copy of your personal data in a common simple format such as Word or Excel file
- Rights in relation to automated decision making and profiling – that’s a right you have for us to be transparent about any profiling we do, or any automated decision making.
If you wish to exercise any of the above rights, please contact us as per below contact info. We aim to respond to all legitimate requests within 30 working days. However, if your request is more complex or you have a number of requests the handling time might be prolonged. You will be kept informed.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. The third parties who have access to your personal data will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Third Party services
Contact Person: Polly Steven
Postal address: Burg. Van H Hubarln 5, 1217LJ, Hilversum, The Netherlands